Supernatural Hair Co. | FAQs
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FAQs

Amount Recommended

Each bundle is 100grams/3.5 oz

2-3 bundles are recommended for a full head.
If the length is more than 16 inches 3-4 bundles are recommended depending on the desired fullness.
*Note* For curly textures length is measured while hair is stretched.
Example- hair may be 18 inches stretched out but may appear to be 10 inches when not stretched.
No two textures are the same.  They are each made using steam so no two bundles will be exactly the same.

Maintenance
It is recommended to co wash hair weekly and wash bi weekly using a sulfate free shampoo.
Using a leave in conditioner/ or jojoba/ argan oil is strongly suggested.
Finger combing is strongly suggested for curly textures to ensure the life of your hair.
If you must comb the hair use a wide tooth comb.
Hair can be dyed or straightened. Dyeing extremely light or straightening often can also alter the original curl pattern or cause the curls to loosen.
Sleep with a silk bonnet or silk pillowcase.
Use moisture or a curl refresher containing water to refresh curls daily.
NOTE* The more strategic you are in caring for your extensions, the longer your extensions will last

Delivery Time
Please allow 4-7 business days for production.
And an additional 2-3 days for shipping.
When your order is ready to ship you will receive an email notification that your order is on the way.

Returns
In order to satisfy our Supernatural customers we offer exchanges and store credit for all orders in their originally shipped conditions. This means the hair hasn’t been washed, colored, or worn in any way. This does not include frontals, closures, or clip ins due to the hygienic care of these products.
This does not include shipping costs. If you receive the wrong item be reassured that all shipping costs will be taken care of by supernaturalhairco. If you provide the wrong address and your item is returned, supernaturalhairco will not assume the reshipping cost.
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